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TROUBLESHOOTING GUIDE
PHENOMENON CHECK POINTS SOLUTIONS
Washer can’t start
• Check if press the power button or start
pause button?
• Is the plug pulling out?
• Is there a power failure?
• Check if cut the leakage protector?
• Press the power button or start/ pause
button.
• Connect the plug.
• Please wait.
• Open the leakage protector.
Spinning screen
shows «UE»
• Check if disassemble the carriage bolt?
• Is the machine placed steadily?
• Are the clothes too small or light?
• Are the locknuts on under the feet
tightened up?
• Disassemble the carriage bolt.
• Place the machine on a steady ground.
• Add more clothes.
• Tighten up the locknuts.
Water inflow
screen shows «IE»
• Check if turn the tap off?
• Is the water supply cut off or the water
pressure too low?
• Are the water inlet pipes frozen?
• Are the lters blocked?
• Open the stopcock.
• Please wait.
• Use hot water to unfreeze the pipes.
• Take out the lters and clean them.
Water outflow
screen shows «OE»
• Are the outlet pipes placed too highly?
• Are the outlet pipes frozen?
• Are the outlet pipes blocked?
• Are the floor drain blocked?
• Please put away the outlet pipes and
make sure the height within 1M.
• Use hot water to unfreeze the pipes.
• Take out the foreign matter and dredge
the pipes.
• Clean the floor drain.
Door trouble
screen shows «DE» Make sure if start the washer without
closing the door well. Make sure the door truly closed.
Not heating, screen
shows «tE» Please pull out the plug and call for the after sale service.
Keep water
inletting without
stop, screen shows
«FE»
Due to the abnormal of water inlet valve and
water level sensor. Shut the water tap, pull out the plug and call
for the after sale service.
The wash drum
does not running,
screen shows «LE»
or «CE»
Please pull out the plug and call for the after sale service.
Too much bubble
• If adding the amount of detergent is more
than the suggested?
• If use the low bubble detergent which
is especially for front loading washing
machine?
• Add proper amount of detergent.
• Use the correct type of detergent.
The fault of water
level sensor, the
screen shows «PE»
• If the water level sensor has fallen off or
not?
• If the water level sensor pipe blocked or
there is a big pressure?
• Tighten the sensor.
• Open the water pipe excluded congestion
or pressure.
Power off, the
screen shows «PF»
Power off then power on, push the «power»
button, the screen display «PF» to indicate
that the power has powered off before. The
machine can be in normal operation.
To push the button of «Start/Pause» can
continue the operations before power off.
And the other operations can be processed.
ATTENTION! If the problem persists, do not attempt to repair the device by
yourself. contact a specialized service center.
Hiberg i-DDQ9 - 812 Ym 
Hiberg i-DDQ10 - 814 W 
Hiberg i-DDQ9 - 812 G 
Hiberg i-DDQ6A - 12814 Sd 
Hiberg i-DDQ9 - 10714 W 
Hiberg i-DDQ9 - 712 W 
Hiberg i-DDQ6 - 712 W 
Hiberg i-DDQ6 - 612 G 
Hiberg i-DDQ9 - 10714 SD 
Hiberg i-DDQ6 - 612 Sd 
Hiberg i-DDQ10 - 814 Sd 
Hiberg i-WMQ8 - 814 W 
Hiberg i-DDQ10 - 814 B 
Hiberg i-DDQ9 - 712 G 
Hiberg i-DDQ11 - 1014 Sd 
Hiberg i-DDQ10 - 10714 B 
Hiberg i-DDQ9 - 612 Sd 
Hiberg i-DDQ9 - 812 W 
Hiberg i-DDQ6A - 1214 W 
Hiberg i-DDQ9 - 712 Sd
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